Shipping Policy

✈️ Shipping Policy – Pilipopy

At Pilipopy, we are committed to processing and shipping your orders in a timely manner while maintaining the highest quality standards.

📦 Order Processing Times

  • Non-customized products: Processing time is 2 to 5 business days.

  • Customized products: Due to the personalized nature of these items, processing may take 7 to 15 business days.

All orders are shipped from our warehouse located in France.

Please note that business days exclude weekends and public holidays.

🚚 Estimated Delivery Times

We offer standard international shipping. Once your order has been processed and dispatched, typical delivery times are:

2 to 10 business days, depending on the destination country and local postal services.

Please be aware that delivery times are estimates only and are not guaranteed. Factors such as customs delays, local postal disruptions, or peak periods (e.g., holidays) may impact shipping times.

📬 Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

It is the customer’s responsibility to ensure that the shipping address is correct and complete. Pilipopy is not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.

💸 Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are not included in the product or shipping prices.

The recipient is solely responsible for any such charges. Pixels Master has no control over these fees and cannot predict what they may be.

⚠️ Liability Disclaimer

Pixels Master is not liable for:

  • Delays caused by the shipping carrier or customs authorities.

  • Lost or stolen packages once marked as "delivered" by the carrier.

  • Additional shipping charges due to return-to-sender situations resulting from an incorrect address or failure to claim the package.

In the event of a shipping issue, please contact us within 7 days of the expected delivery date at info@pilipopy.com. We will do our best to assist, but please note that refunds or replacements are not guaranteed in the case of shipping delays or losses beyond our control.